Text Message Marketing Automation
You can do a lot with SMS Marketing. By setting up highly targeted campaigns to customers that haven't heard from you (or is simply ignoring your emails along with all the other promotional emails they get in their inbox) you can grow your business and consistently deliver value to your customers so they rave about your services to their friends and family.
Automate your reviews with text messages
You can set up templates and pull appointment details from your calendar and automate requests for a review from all of your customers. Here's a more detailed guide to getting good reviews with text message automation.
Send appointment reminders with text messages
Appointment reminders is a no-brainer these days. Everyone is busier than ever and we have so many apps that are competing for our attention. And our customers don't care if they booked an appointment with us unless we show them that we care. By sending a regular interval of email and SMS reminders with google, your customer will not only show up for their appoitnment, but they'll also thank you for the reminders. It's a value added service and your customers will remember that the next time they need the same service.
Send order notifications
If you run an online shop and process orders. You can keep your customers abreast about order details with SMS notifications. These days, with the likes of Amazon offering same day delivery services, the best we can do is to keep our customers up to speed with what is going on with their order. Otherwise, your business is subject to fall to the wayside of your customer's list of favorite stores to shop at.
If you're not providing additional services through your ordering process by notifying your customers that you're on top of things, they may think your products aren't worth the money. Your product is not only the physical product but the entire purchasing process from discovery to delivery and follow-up. So make your products more valuable by keeping your customers up to date on their order status.
Send delivery notifications
Package thefts abound and return fraud running rampant, the best solution is sending a webhook to your SMS provider when a package is updated as being delivered by your package delivery partner. By doing so, you give your customers a heads up that they should be on the look out for a package and they can forward the message to their neighbors to hold your package for them. This simple automation could save you lots of money in customer service time and lost package dispute costs.
Get Creatve with SMS Marketing Automation
If you have a pressing problem that you think SMS marketing could potentially solve, we can help you to find a solution. Simply shoot us a message on the chat icon below.
